Pure Electric Warranty Guide For Beginners

Introduction – Warranties Are Important for New and Used Scooters

The trouble with e-scooter warranties is that they typically only apply to the original owner for a limited period. This can be a problem if you buy a used scooter, or if your scooter is outside of the warranty period. Pure Electric warranty their scooters for 12 months from the date of purchase, which is about average for the industry.

You can do a few things to try and get coverage under your warranty, even if you’re not the original owner. The first is to see if the seller will transfer the warranty to you. This isn’t always possible, but it’s worth asking. The second is to contact the manufacturer directly and explain your situation. They may be willing to help you, even if you’re not the original owner.

Pure Electric warranty covers many things, including the battery, motor, controller, and display. It does not cover physical damage, so if your scooter is damaged in an accident, you’ll have to pay for repairs yourself. The warranty also doesn’t cover normal wear and tear, so you won’t be covered if something breaks because it’s just old and worn out.

Pure Electric scooter warranty

Pure Electric Warranty

Pure Electric offers a comprehensive warranty on all of its e-scooters. This Pure Electric e-scooter warranty sets out the full extent of our coverage, so you can be confident that your scooter is protected against defects and damage.

Pure Electric e-scooters are covered by a 1year limited warranty from the date of purchase. This Pure Electric e-scooter warranty covers any defects in materials or workmanship and any damage caused by normal wear and tear. Pure Electric will repair or replace any parts covered under this Pure Electric e-scooter warranty at no cost to you.

In addition, Pure Electric offers a one-year extended warranty on all of its e-scooters. This Pure Electric e-scooter warranty covers any defects in materials or workmanship and any damage caused by normal wear and tear. Pure Electric will repair or replace any parts covered under this Pure Electric e-scooter warranty at no cost to you.

What Does It Mean When A Warranty Is “UK-Held?”

A Pure Electric e-scooter warranty that is ‘UK-held’ means that any Pure Electric e-scooter purchased from within the UK is automatically covered by warranty. In terms of e-scooters, any faults or problems that may occur with your scooter will be covered by the warranty, and Pure Electric will either repair or replace your scooter free of charge.

The benefits of having a ‘UK-held’ warranty are that you can have peace of mind knowing that your scooter is covered in case of any problems, and you also don’t have to worry about sending your scooter back to the manufacturer in another country if something goes wrong. So if you’re looking for a Pure Electric e-scooter, check that it comes with a ‘UK-held’ warranty for added peace of mind.

What Does Pure Electric E-Scooter Warranty Cover?

Pure Electric e-scooter offers a great warranty covering many different eventualities. What does the e-scooter warranty cover? First and foremost, it covers any manufacturing defects in the materials or workmanship of the scooter.

Secondly, it covers any damage that may occur while the scooter is being used under normal conditions. This includes accidental damage, wear and tear, and even theft.

Finally, the warranty also covers any issues that may arise due to normal usage of the scooter, such as battery life and range. So, whether you’re worried about a flat tire or your scooter being stolen, you can rest assured knowing that the company has covered you.

What Does The Warranty Exclude?

The following things are excluded from the e-scooter warranty:

  • Wear and tear items such as punctured tubeless tires, worn-out brake shoes, chains and sprockets. 
  • Any damage caused by water ingress into the motor or battery. 
  • Damage is caused by riding over objects which puncture the tire or cause other damage to the wheel assembly. 
  • Any modifications made to the e-scooter. 
  • Pure Electric will not be responsible for any damage done indirectly, special circumstances that may cause damages, punishment as a result of damages, or any other sort of incident.
  • This includes, but is not limited to, lost profits or revenues, cost of replacement goods, loss or damages to property, and claims of third parties. 
  • The warranty is void if serial numbers have been removed or tampered with. 
  • Use under conditions which exceed the licensed maximum weight limit (100kg). Warranty is also void if the e-scooter is used for stunt riding, off-road riding, or commercial/rental use.

What Will Void The Pure Electric E-Scooter Warranty?

It will void the warranty on the e-scooter if the following occurs:

  • Theft of the scooter
  • Damage caused by weather or another natural disaster
  • Intentional damage or modification of the scooter
  • Attempting to repair the scooter without authorized assistance
  • Use of the scooter for commercial purposes

In addition, the warranty will be void if the scooter is not used following the manufacturer’s instructions. For example, if the scooter is not regularly charged or used in an excessively hilly area, it may damage the battery or motor. As a result, it is important to read the warranty carefully and follow the manufacturer’s instructions to keep the warranty valid.

Pure Electric scooter warranty

How To Claim The Warranty, And How Long Will It Take?

It is very simple and easy to file a claim. You just have to go to the Pure Electric website and fill out the online form. It will only take a few minutes of your time. The process is straightforward, and you will be asked to provide basic information about yourself and the e-scooter.

Once the form is complete, you will be asked to send it back to the company with a copy of your purchase receipt. The team will review your claim and get back to you within 10 business days. As for the duration of the warranty, it depends on the model of the e-scooter that you have purchased. For example, the standard warranty for the scooter is 12 months, while the premium warranty is 24 months. Therefore, check the details of your warranty before filing a claim.


In conclusion, the Pure Electric e-scooter warranty is a great way to protect your investment. It covers manufacturing defects, damage due to normal usage, and even theft. However, some conditions will void the warranty, so make sure to read the fine print carefully. Finally, if you need to file a claim, the process is very simple, and the friendly customer service team will assist you.

Staff Writer
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